Terms & Conditions

Welcome to Journey to Kashmir. By accessing or using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully before making an enquiry or booking any travel service.

1. About Our Services

Journey to Kashmir provides travel-related services and assistance, including but not limited to:

Cab and taxi services
Hotel bookings
Tour packages
Activities and excursions
Tour guide services
Custom tour planning
Travel-related assistance

The availability of services may vary depending on destination, dates, season, and third-party service providers.

2. Enquiries and Bookings

Submitting an enquiry through our website does not automatically guarantee a booking.

A booking is considered confirmed only after the required details, availability, pricing, and payment or confirmation requirements have been agreed upon.

We reserve the right to refuse or modify a booking where availability, operational limitations, or other circumstances require it.

3. Pricing

Prices provided by Journey to Kashmir may vary depending on:

Travel dates
Number of travelers
Vehicle type
Hotel category
Tour itinerary
Activities selected
Seasonal demand
Availability
Additional services requested

Any quotation provided is subject to availability and may change before final confirmation.

Unless specifically stated otherwise, additional charges such as applicable taxes, entry fees, parking charges, tolls, permits, meals, or personal expenses may not be included in the quoted price.

4. Cab & Transportation Services

For cab services:

Vehicle availability is subject to confirmation.
The vehicle provided may vary depending on availability.
Passengers must follow applicable safety and transportation rules.
Additional waiting, parking, permit, or route-related charges may apply where applicable.
Customers are responsible for providing accurate pickup and drop-off information.
Any changes to the agreed route or itinerary may result in additional charges.

5. Hotel Bookings

Hotel bookings are subject to availability and confirmation by the respective hotel or accommodation provider.

Hotel facilities, check-in/check-out times, room policies, cancellation policies, and additional charges are governed by the hotel’s applicable terms.

Journey to Kashmir is not responsible for services or facilities directly controlled by a third-party hotel.

6. Tour Packages

Tour packages may include transportation, accommodation, sightseeing, activities, meals, guides, or other services depending on the selected package.

The exact inclusions and exclusions will be communicated before confirmation.

The itinerary may need to be changed due to weather, road conditions, government restrictions, local circumstances, safety concerns, or other circumstances beyond our reasonable control.

7. Activities & Excursions

Activities are subject to availability, weather conditions, local regulations, and safety requirements.

Certain activities may have age, health, fitness, weight, or other participation requirements.

Customers are responsible for following the instructions provided by activity operators and guides.

8. Tour Guide Services

Tour guide availability is subject to confirmation.

Customers are expected to behave respectfully toward guides, drivers, hotel staff, activity providers, and other service personnel.

Any additional guide services requested outside the agreed itinerary may incur additional charges.

9. Cancellation & Refunds

Cancellation and refund policies may differ depending on the service booked.

Hotels, transportation providers, activities, and other third-party suppliers may have their own cancellation policies.

Any applicable cancellation charges will be communicated to the customer wherever reasonably possible.

Refunds, where applicable, will be processed according to the applicable booking and service-provider terms.

10. Customer Responsibilities

Customers are responsible for:

Providing accurate personal and travel information
Providing correct travel dates
Arriving at agreed pickup locations on time
Carrying required identification and travel documents
Following local laws and regulations
Following safety instructions
Taking care of personal belongings
Informing us about relevant changes to their travel requirements

Journey to Kashmir is not responsible for problems caused by incorrect information supplied by the customer.

11. Travel Documents

Customers are responsible for carrying all documents required for their journey, including valid identification, permits, tickets, and other documents applicable to their travel plans.

12. Delays and Unforeseen Circumstances

Journey to Kashmir may not be responsible for delays, cancellations, interruptions, or changes caused by circumstances beyond our reasonable control, including:

Severe weather
Heavy snowfall
Landslides
Road closures
Traffic restrictions
Government regulations
Natural disasters
Strikes
Security restrictions
Vehicle breakdowns
Flight or transport delays
Other unforeseen circumstances

Where reasonably possible, we will assist customers in finding alternative arrangements.

13. Personal Belongings

Customers are responsible for their personal belongings during travel.

Journey to Kashmir will not be responsible for loss, theft, or damage to personal belongings unless required by applicable law.

14. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date. However, descriptions, prices, availability, images, itineraries, and other information may change without prior notice.

Images displayed on the website may be for illustrative purposes and actual vehicles, rooms, locations, or facilities may differ.

15. Third-Party Services

Some services offered through Journey to Kashmir may be provided by independent third-party providers.

We aim to work with reliable service providers, but third-party services are subject to their own terms, policies, availability, and operating conditions.

16. Website Use

You agree not to:

Use the website for unlawful purposes
Submit false or misleading information
Attempt to interfere with the website’s operation
Copy or misuse website content without permission
Attempt unauthorized access to website systems
Use the website to distribute harmful or malicious material

17. Intellectual Property

All website content, including text, graphics, logos, images, designs, and other materials, belongs to Journey to Kashmir or its respective content providers unless otherwise stated.

Such content may not be copied, reproduced, modified, or distributed without prior permission.

18. Limitation of Liability

To the extent permitted by applicable law, Journey to Kashmir shall not be responsible for indirect, incidental, or consequential losses arising from circumstances beyond our reasonable control or from services provided directly by independent third-party providers.

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded.

19. Changes to These Terms

Journey to Kashmir reserves the right to update or modify these Terms & Conditions at any time.

Changes will become effective when the updated terms are published on this page.

20. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business location, unless otherwise required by applicable law.

21. Contact Us

For questions regarding these Terms & Conditions, bookings, or our services, please contact:

Journey to Kashmir
Address: Residency Road, Srinagar, Jammu & Kashmir, 190001
Phone: +91 8082895103
Email: info@domain.com